Privacy Policy

Elevare Pay Easy Pty Ltd (A.C.N. 634 728 591), trading as Elepay ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Elepay Intelligence platform and related services. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any other applicable privacy legislation. By using our services, you consent to the collection and use of information in accordance with this policy.

We collect several types of information to provide and improve our services: **Personal Information:** • Name, email address, and contact details • Business name and professional credentials • Account login credentials • Payment and billing information • Communication preferences **Property Data:** • Property addresses and characteristics • Styling costs and service details • Sale prices and market data • Property images and marketing materials **Usage Information:** • Device information and IP addresses • Browser type and operating system • Pages visited and features used • Time spent on the platform • Click patterns and navigation paths **Third-Party Data:** • Property valuations from CoreLogic • Market comparable data • Public property records

We use the information we collect for the following purposes: **Service Delivery:** • Providing property styling analytics and insights • Processing transactions and managing accounts • Generating reports and data visualizations • Facilitating communication between users and partners **Platform Improvement:** • Analyzing usage patterns to enhance features • Developing new products and services • Troubleshooting technical issues • Conducting research and analytics **Communication:** • Sending service-related notifications • Providing customer support • Marketing communications (with consent) • Updates about policy changes **Legal and Compliance:** • Complying with legal obligations • Enforcing our terms of service • Protecting against fraud and abuse • Responding to legal requests

We may share your information with the following parties: **Service Providers:** • Cloud hosting providers (Vercel, AWS) • Payment processors (Stripe) • Analytics services • Customer support tools • Email service providers **Business Partners:** • Property styling companies (partner organizations) • Real estate agencies (with your consent) • Data providers (CoreLogic) **Legal Requirements:** We may disclose your information when required by law, such as: • Responding to subpoenas or court orders • Cooperating with law enforcement • Protecting our legal rights • Preventing fraud or security threats **Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your information: **Technical Safeguards:** • Encryption of data in transit (TLS/SSL) • Encryption of sensitive data at rest • Secure authentication mechanisms • Regular security assessments and penetration testing • Firewalls and intrusion detection systems **Organizational Measures:** • Employee training on data protection • Access controls and least privilege principles • Incident response procedures • Regular policy reviews and updates **Data Retention:** We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including: • Active accounts: Duration of the account relationship • Inactive accounts: Up to 7 years after last activity • Financial records: As required by Australian law (typically 7 years) • Analytics data: Aggregated and anonymized after 2 years While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under Australian privacy law, you have the following rights: **Access:** You can request access to the personal information we hold about you. We will provide this information within a reasonable timeframe. **Correction:** You can request correction of inaccurate or incomplete personal information. We will take reasonable steps to correct the information. **Deletion:** You can request deletion of your personal information, subject to our legal obligations to retain certain records. **Opt-Out:** You can opt out of: • Marketing communications • Certain data collection (e.g., analytics cookies) • Sharing with third parties for marketing **Data Portability:** You can request a copy of your data in a portable format. **Complaints:** If you believe we have breached the Privacy Act, you can lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC). To exercise these rights, contact us at privacy@elepay.ai.

We use cookies and similar technologies to enhance your experience: **Essential Cookies:** Required for the platform to function properly. These cannot be disabled. **Analytics Cookies:** Help us understand how visitors interact with the platform. We use Vercel Analytics. **Functional Cookies:** Remember your preferences and settings. **Marketing Cookies:** Used to deliver relevant advertisements (if applicable). You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality. For more details, please see our Cookie Policy.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than Australia, including the United States (where some of our service providers are located). When transferring data internationally, we ensure appropriate safeguards are in place, including: • Contractual clauses with data processors • Compliance with applicable data protection laws • Security measures equivalent to Australian standards By using our services, you consent to the transfer of your information to these countries.

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page. We will notify you of significant changes through: • Email notification • Prominent notice on the platform • Updated "Last Modified" date We encourage you to review this policy periodically for any changes.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: **Privacy Officer** Elevare Pay Easy Pty Ltd A.C.N. 634 728 591 Trading as Elepay Email: privacy@elepay.ai Phone: 1300 019 417 **Office of the Australian Information Commissioner (OAIC)** If you are not satisfied with our response, you may contact the OAIC: Website: www.oaic.gov.au Phone: 1300 363 992